Privacy Policy

The website and its content are provided on an “as is” and “as available” basis. Amesa Interiors disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot be lawfully excluded under the Australian Consumer Law. To the maximum extent permitted by law, Amesa Interiors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of this website.

1. Who We Are And Scope

1.1. This Privacy Policy explains how Amesa Interiors handles personal information collected through our website, quote process and customer communications. We comply with the Privacy Act 1988 and the Australian Privacy Principles to the extent they apply to us and otherwise adopt the APPs as best practice.

2. What We Collect

2.1. We may collect and hold the following types of personal information:

• Identity Information – name, title, job role, business name, and ABN (if applicable);
• Contact Information – phone numbers, email addresses, postal and delivery addresses;;
• Transaction Details – quote requests, order history, payment references (but not full card details, which are processed securely through third parties);
• Communications – records of your enquiries, correspondence, and feedback;
• Technical Information – IP addresses, device identifiers, browser details, and website usage statistics;
• Cookies And Analytics Data – information gathered from cookies and similar technologies to track preferences and improve site performance.

2.2. If you provide us with personal information about another individual (e.g., a delivery contact), you must ensure you have their consent to do so.

3. How We Collect

3.1. We collect personal information directly from you when you:

• Submit website enquiry or quote forms;
• Send us an email or call us;
• Request delivery of Goods; or
• Engage with us at trade events or meetings.

3.2. We also collect limited information automatically through cookies and analytics tools when you use our website

3.3. In some cases, we may collect personal information from third parties such as:

• Freight and delivery service providers;
• Payment processors; and
• Cloud-hosting or IT service providers

4. Why We Use Personal Information

4.1. We use personal information to respond to enquiries, prepare quotes, supply Goods, manage accounts, improve our website and services, send service and marketing communications, handle warranty and support, maintain records and comply with legal requirements.

5. Direct Marketing And Opt-Out

5.1. We may send marketing to business contacts about our products and services that may be of interest. You can opt out at any time using the unsubscribe link or by contacting us.

6. Cookies And Analytics

6.1. Our site uses cookies and similar technologies to enable site functionality, remember preferences and analyse site usage. You can control cookies through your browser settings, but blocking cookies may affect site features.

7. Disclosure To Service Providers And Overseas Recipients

7.1. We may disclose your personal information to trusted third parties who help us operate our business. This includes IT and cloud-hosting companies that maintain our systems, website analytics providers who help us understand site usage, payment processors who facilitate transactions, freight and logistics companies that arrange delivery, and professional advisers such as accountants and lawyers. We only disclose the information that is reasonably necessary for them to perform their functions.

7.2. Some of these service providers may be located overseas or may store information on servers outside Australia. Common locations include the United States, the European Union, and Singapore. Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles. In circumstances where this cannot be assured, we will obtain your express consent before disclosing information.

8. Access And Correction

8.1. You may request access to the personal information we hold about you at any time. We will provide access within a reasonable period, usually within thirty days, unless there are lawful grounds for refusal such as where providing access would pose a serious threat to health or safety, unreasonably impact the privacy of others, or be unlawful.

8.2. You may also request correction of your personal information if you believe it is inaccurate, incomplete, out of date, irrelevant, or misleading. We will take reasonable steps to ensure the information is corrected so that it is accurate and up to date. In some cases, we may refuse a request for correction; if we do, we will provide written reasons and explain how you can complain about the decision.

9. Data Retention

9.1. We keep personal information only for as long as it is required for the purposes described in this Policy or as required by law. For example, tax and corporate record-keeping obligations may require us to retain invoices, order details, and related communications for a minimum statutory period.

9.2. Once personal information is no longer needed, we will take reasonable steps to destroy it securely or to de-identify it. Secure destruction methods may include permanent deletion of electronic records and shredding of physical documents. Where de-identification is applied, we will ensure that the process cannot reasonably be reversed.

10. Security And Personal Data

10.1 Data Protection Measures

Amesa Interiors takes reasonable steps to protect the personal information it holds from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

1. Maintaining password-protected systems and secure user authentication
2. Using secure servers with role-based access controls
3. Requiring staff and contractors to comply with confidentiality obligations
4. Encrypting data in transit where appropriate
5. Regularly reviewing and updating security practices in line with industry standards

10.2 Data Transmission And Risk

While Amesa Interiors implements appropriate safeguards, no method of data transmission over the internet or method of storage is entirely secure. Accordingly:

1. Absolute security of personal information cannot be guaranteed
2. Clients provide personal data at their own risk
3. If Amesa Interiors becomes aware of a data breach that is likely to result in serious harm, it will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme

11. Notifiable Data Breaches

11.1. If a data breach is likely to result in serious harm, we will assess and notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme, including recommendations about steps affected individuals should take.

12. Children

12.1. Our website and services are intended for business users and are not directed to individuals under the age of 16.

12.2. We do not knowingly collect, use, or disclose personal information from children under 16.

12.3. If you believe that a child under 16 has provided us with personal information, please contact us immediately. Where appropriate, we will take reasonable steps to delete such information from our records.

13. Third-Party Links

13.1. Our website may contain links to third-party websites that are not operated, controlled, or endorsed by Amesa Interiors. We are not responsible for the content, security, or privacy practices of those websites.

13.2. We encourage users to review the privacy policies and terms of any third-party websites before providing personal information or engaging in transactions on those sites.

13.3. Accessing third-party websites via links from our website is at the user’s own risk.

14. Contact And Complaints

14.1. If you have questions, want to access or correct your information, or wish to make a privacy complaint, contact:

Email: info@amesainteriors.com.au

Postal address: Suite 110, 147 King Street, Sydney, NSW 2000

We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

15. Changes To This Policy

15.1. We may update this Policy from time to time. The updated Policy will be posted on our website with a new effective date. Material changes will be highlighted for a reasonable period. You are encouraged to revisit the policy from time to time to stay updated with any changes.

16. Website Disclaimer And Limitation Of Liability

16.1. The website and its content are provided on an “as is” and “as available” basis. Amesa Interiors makes no representations or warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot be lawfully excluded under the Australian Consumer Law.

16.2. To the maximum extent permitted by law, Amesa Interiors is not liable for any direct, indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, goodwill, data, or opportunity arising out of or in connection with the use of, or inability to use, this website or its content.

16.3. Nothing in this clause excludes, restricts, or modifies any non-excludable rights or remedies available under the Australian Consumer Law or other applicable legislation.